About Us \ Returns & Exchanges

Return Policy:

Do you have something you'd want to return? It's not a problem. However, we do require that the item(s) be returned in new condition, as received, and that all of our return guidelines, which may be found below, be followed. The manufacturer warranties for the many brands we carry vary, and our customer service staff would be pleased to assist you with them. Any item that has been "tried" or "put through its paces" is considered used and cannot be returned. All exchanges and returns must be in new, unused condition.

Orders from outside the United States are only available for exchange and are not refundable. The person making the purchase is responsible for all foreign shipping costs. See our Shipping Frequently Asked Questions for more information.

Exchanges are available for a period of 90 days. For any swaps, you'll need to produce and print a Return Authorization (RA) document. Once we get the original item, we will mail the new items to you (s). All exchanged items must be in fresh, unworn condition with all tags remaining attached.

Refund Policy:

We have a 90-day return policy. For any swaps, you'll need to produce and print a Return Authorization (RA) document. Please make sure the item is unworn and still has the original tags attached. We must have received your refund requests within 15 days of the date on the RA document. After the 15-day return period has passed, you will only be eligible for a merchandise exchange or shop credit.  A Return Authorization document must be included and visible inside every delivery. If a return does not include a RA number, it may be rejected or returned to you at your expense.

Restocking Fee:

There are no restocking fees at RallyLeather.net

Damaged Merchandise: Please contact Customer Service if you believe a product shipped from RallyLeather.net arrived defective or damaged during transportation. Please keep in mind that if there is a problem with your order after it has been delivered, you must call us right away.

If you suspect your item is defective, we can provide you with a pre-paid mailing label once the defect has been validated. We will gladly send you a replacement at no additional charge. We are not liable for any products that have been damaged or worn out by the consumer. If we find that the goods is not damaged after it is returned, the customer is responsible for any costs incurred.

Miscellaneous Issues:

We recognize that things happen, and that none of us is immune to making mistakes. If you receive the wrong item, something isn't right, or it's the wrong size, please contact us as soon as possible, and we'll do everything we can to make it right for you as soon as possible. Remember, our first goal is to keep you, the customer, coming back for more. We wish to assist you in any manner that we can. Please visit our About Us page or call us at (386) 308-0925 to learn more.

Thank you very much!

Customer Service

RallyLeather.net

(386) 308-0925